Jeff Jensen and his team of concierges at Utopian Luxury
Vacation Homes believe that personalization is luxury: that placing
your favorite newspaper or a hat from your alma mater in your
vacation rental can convey thoughtfulness and win repeat
business.
But in order to personalize you need to know something about
those guests — something personal. So from the moment of receiving
the inquiry, Jeff’s correspondence team embarks on an information
gathering mission to learn as much as possible about the guests:
data that then gets put to good use in curation of the actual
stay.
If
you want to innovate like Jeff, consider a demo with our friends at
PointCentral (free HVAC Analytics included from this landing page):
https://www.pointcentral.com/vrmb/
Here
are some links that may or may not have been mentioned in the
show:
Unlocked is a podcast series that invites you to be a fly-on-the-wall as VRMB founder Matt Landau interviews some of the world’s most innovative vacation rental professionals. The goal of this podcast series is to share best practices and to remind vacation rental professionals that we have everything we need inside of us to succeed.